Privacy Policy for Hope Community Care 

Last updated: 02/07/2025 

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. 

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions 

Interpretation 

The words with the initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural. 

Definitions 

For the purposes of this Privacy Policy: 

• Account means a unique account created for You to access our Service or parts of our Service. 

• Affiliate means an entity that controls, is controlled by, or is under common control with a party. 

• Company (referred to as either “the Company,” “We,” “Us” or “Our” in this Agreement) refers to Hope Community Care Pty Ltd, operating in Australia. 

• Cookies are small files placed on Your device by a website, containing details of Your browsing history among its uses. 

• Country refers to: Australia. 

• Device means any device that can access the Service such as a computer, cellphone, or tablet. 

• Personal Data is any information that relates to an identified or identifiable individual. 

• Service refers to the Website. 

• Service Provider means any natural or legal person who processes the data on behalf of the Company. 

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself. 

• Website refers to Hope Community Care, accessible from https://hopecare.com.au 

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service. 

Collecting and Using Your Personal Data 

Types of Data Collected 

Personal Data 

While using Our Service, We may ask You to provide Us with certain personally identifiable information including, but not limited to: 

• Email address 

• First and last name 

• Phone number 

• Address (if required for services) 

• Usage Data 

Usage Data 

Usage Data is collected automatically when using the Service. It may include: 

• IP address 

• Browser type and version 

• Pages visited 

• Time and date of visit 

• Time spent on pages 

• Device identifiers 

• Mobile device data (if applicable) 

Tracking Technologies and Cookies 

We use Cookies and similar tracking technologies (like web beacons and scripts) to track activity and store certain information. 

Types of Cookies We Use: 

• Essential Cookies – Necessary for basic functionality. 

• Preference Cookies – Remember user preferences. 

• Analytics Cookies – Help analyze usage. 

• Marketing Cookies – Used to deliver relevant ads. 

You can control or disable cookies through your browser settings. 

Use of Your Personal Data 

Hope Community Care may use Personal Data for the following purposes: 

• To provide and maintain our Service 

• To manage Your Account 

• To contact You 

• To fulfill contracts or service requests 

• To send promotional or service-related information 

• To analyze trends and improve services 

• To manage Your requests 

• For business transfers or legal obligations 

• With Your consent 

Sharing of Your Personal Data 

We may share Your data: 

• With Service Providers assisting in operations 

• During business transfers like mergers or acquisitions 

• With affiliates and business partners 

• With other users, if You share information publicly 

• With your consent, for specific purposes 

Retention of Your Personal Data 

We retain Your Personal Data only for as long as necessary to fulfill the purposes outlined, comply with legal obligations, resolve disputes, and enforce policies. 

Transfer of Your Personal Data 

Your data may be transferred to — and maintained on — servers located outside Your jurisdiction. By using our Service, You agree to such transfers. We take appropriate measures to ensure Your data is treated securely. 

Delete Your Personal Data 

You can request deletion of Your personal data by contacting us. Some data may be retained where legally necessary. 

Disclosure of Your Personal Data 

Legal Requirements 

We may disclose Your Personal Data: 

• To comply with a legal obligation 

• To protect rights or property 

• To prevent fraud or misuse 

• To protect public or user safety 

• To defend against legal liability 

Security of Your Personal Data 

We use appropriate administrative, technical, and physical safeguards to protect Your information. However, no internet transmission or method of storage is 100% secure. 

Children’s Privacy 

Our Service is not intended for anyone under the age of 13. We do not knowingly collect personal data from children. If You believe Your child has provided information, please contact us immediately. 

Links to Other Websites 

Our Service may contain links to external websites not operated by Us. We are not responsible for their content, privacy practices, or policies. 

Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. You are advised to review this Privacy Policy periodically. 

Contact Us 

If you have any questions about this Privacy Policy, You can contact us: 

• By email: info@hopecare.com.au 

• By visiting: https://hopecare.com.au/contact 
• By phone:  Toll Free Number: 1800 055 777